This webinar is designed to equip pharmacy teams with the knowledge and practical tools to confidently support patients throughout their journey with insulin therapy. With the growing complexity of diabetes care, pharmacists and their support teams are vital in identifying suboptimal injection techniques and providing proactive, structured support that can improve clinical outcomes.
Led by clinical community pharmacist Cindy Chen, this session explores how pharmacists, technicians, and assistants can work together to optimize workflow, improve patient counselling, and integrate best practices for injection technique into everyday care. Participants will walk through a real-world case study and learn how to apply practical tools, such as FIT recommendations, to identify red flags and support behavioural change in patients.
Join us to gain confidence in providing personalized, consistent care for patients using insulin therapy. This session is ideal for pharmacists, technicians, and pharmacy students who want to take ownership of the patient journey and enhance outcomes through structured, evidence-based support in the community pharmacy setting.
Learning Objectives
By the end of the session, participants will be able to:
- Discuss why it’s important for the pharmacy team to support patients with insulin therapy.
- Gain insights into workflow and the patient journey in the pharmacy.
- Review best practices in supporting patients using insulin therapy.
- Walk through a case study with supporting tools and resources.
About the Speaker: Cindy Chen, BScPharm, R.Ph, BCGP
Cindy completed her Bachelor of Science in Pharmacy at UBC in 2008. Since then, she has practiced in both rural and urban pharmacy settings as a staff pharmacist, manager, director, and clinical pharmacist, and as a clinical skills instructor at UBC. Her journey as a community-based clinical pharmacist started in 2010 as a CDE where she felt the positive impact of pharmacist intervention on the many aspects of diabetes management in her patients, and the joy of successful collaboration with other healthcare professionals. Currently, Cindy works as a clinical pharmacist with Save-on-Foods Pharmacy in the Lower Mainland. Her role includes collaborating with endocrinologists and primary care practitioners, providing disease management education to diabetic patients in the community. In her spare time, she is studying as a PharmD student with the University of Alberta, walking her dog Smudge, and exploring the world with her husband and their toddler.
Learning Hours
This program is non-accredited. Total learning hours is estimated at 1.0 hour. Participants will receive a letter of participation after completing a survey at the end of the webinar.
This learning program received a financial support from embecta. This event will be moderated by a member of our Pharmacy Practice Support team at the BC Pharmacy Association.
Registration Information
A BCPhA account is required to register for this event. If you do not have a login account or if you are unsure if you have a login, please fill out the Account Creation Form and a member of the BCPhA team will contact you. Accounts can be created free of charge with valid College registration.
Registration closes an hour prior to the start of the webinar, at 5:00 PM. On the day of the webinar, you will receive a link to the webinar by email. The email will come from noreply@zoom.us and could be in your junk folder.